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Service Helpdesk & Technical Support Training

CPD Certified | 4 in 1 Exclusive Bundle | Free PDF Certificate & Test Included

StudyHub

Summary

Price
Save 6%
£29.99 inc VAT (was £32)
Offer ends 30 April 2024
Study method
Online
Course format What's this?
Video
Duration
5 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
40 CPD hours / points
CPD What's this?
Certificates
  • CPDQS Digital Certificate Included for The Title Course Only - Free
  • CPD Certified Printed Hardcopy Certificate (Per Unit) - £8
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
22 students purchased this course

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Overview

The Service Helpdesk & Technical Support is designed to boost your confidence and skills in using IT software, for building your proficiency in everyday computer-based tasks. From how to create the perfect spreadsheet, to crafting work presentations, you’ll learn up-to-date IT techniques to get ahead in your career.

This Service Helpdesk & Technical Support Bundle consists of the following professional career-oriented courses:

  • Course 01: Level 1 - IT Service Helpdesk & Technical Support
  • Course 02: Introduction to Computers and Internet for Beginners
  • Course 03: Network Security and Risk Management
  • Course 04: Diploma in Customer Service & Handling Complaints

Perhaps you thought you needed to go to college or university and spend thousands on a degree first to learn Service Helpdesk & Technical Support...

Boost your productivity in the workplace and become computer literate in no time, with this popular Service Helpdesk & Technical Support course for beginners! This online training course is a package of Skillset for your complete career advancement.

Easily learn the skills and knowledge you desire in Technology with our Service Helpdesk & Technical Support, you get an unparalleled learning experience with us and you get a digital certificate included with the course price.

CPD

40 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Service Helpdesk & Technical Support

**IT Support**

  • Module 01: Service Helpdesk & Technical Support: A Transforming Technology
  • Module 02: Importance of Information Technology
  • Module 03: Communication and Network Service Helpdesk & Technical Support
  • Module 04: Future Skills Required in Information Technology
  • Module 05: Technology as a Foundation Skill Area Service Helpdesk & Technical Support
  • Module 06: Word Processing Software
  • Module 07: Presentation Software for Service Helpdesk & Technical Support
  • Module 08: Creating and Editing Spreadsheet (Part 1: The Basics of Spreadsheets)
  • Module 09: Creating and Editing Spreadsheet (Part 2: Navigation and
  • Edit)
  • Module 10: Storing Database for Service Helpdesk & Technical Support
  • Module 11: Information Technology Project Management

Who is this course for?

This Service Helpdesk & Technical Support does not require you to have any prior Skillset or experience. You can just enrol and start learning.

Requirements

This Service Helpdesk & Technical Support was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Career path

You will be able to achieve a lucrative career because this Service Helpdesk & Technical Support Bundle includes various courses as a bonus.

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

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Certificates

CPDQS Digital Certificate Included for The Title Course Only

Digital certificate - Included

After studying the course materials, you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim One Digital Certificate for the title course completely free of cost. The cost for additional digital certificates is £4.99 each.

CPD Certified Printed Hardcopy Certificate (Per Unit)

Hard copy certificate - £8

  • FREE UK Delivery
  • International Delivery +£ 10.00

The price for each Printed Hardcopy Transcript is £9.99.

  • FREE UK Delivery
  • International Delivery +£ 10.00

Student ID Card is included in the price, excluding shipping fees.

  • UK Delivery £4
  • International Standard +£ 8.00

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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